Always fantastic to receive compliments from the public - thanks to Janet and Ben of Aviemore for getting in touch.
Janet wrote: "I wish to compliment the excellent service received on dealing 999. I'd like to thank both the call handler and ambulance crew. The call handler stayed calm throughout and stayed on the line until crew arrived advising me on what to do.
"He did such a brilliant job even though at times I was less than nice to him. He Made me realise that call handlers are #unsungheroes who disappear once crews arrive. The crew were excellent ,without their work I don’t think my husband would be here."