Dad Martyn, of Aberdeenshire, wrote this message.
"I can’t express my thanks enough for the help you gave me over the phone that morning! The guidance that you gave was clear and easy to follow. You kept me calm and allowed me to do something that I'd thought I would never be able to do! I was very much out of my depth!
"This was the first time I had spoken to an emergency services operator, I was so impressed by how efficiently and professionally you handled our life changing situation. Thank you from all three of us."